Claims Advice

Home Claims Advice

Motor Accident

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  • Check that everyone is OK. If not, call 999 immediately, asking for an ambulance and the police, and apply first aid.
  • Move everyone to a safe place, providing they are not seriously injured
  • If you have a mobile phone or camera, take photographs of the accident scene and vehicles involved.
  • Obtain driver details, their insurance details, any witness details, details of any police officer who attended scene, and anything else you think may be relevant.

Escape of Water

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  • Turn off water at mains stop cock
  • Turn off electricity supply
  • Call plumber to carry out emergency repairs
  • If it is safe, try and minimise loss
  • Report claim to your insurers, via your broker, as soon as possible

Burglary / Theft

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  • Contact police, ensure you get Crime Reference Number.
  • Contact a locksmith or glazing company to carry out any repairs to secure premises.


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  • Evacuate immediately unless fire is small and can be extinguished safely
  • Call 999 and ask for Fire and Rescue service
  • Raise alarm to neighbours
  • Secure as much as possible without risking your own safety
  • The fire service may wish to disconnect mains supplies if deemed necessary
  • Contact your insurer, via your broker, as soon as possible to report the loss.